FAQ

Shipping & Delivery

Q: How long does shipping take?
A: All orders are handmade with care and ship within 6-8 business days. Transit time is 5-8 business days depending on your location.

Q: Where do you ship from?
A: We ship from our fulfillment centers in the USA, Germany, and Hong Kong to ensure fast and reliable delivery worldwide.

Q: Do you offer free shipping?
A: Yes! Free shipping on all orders over $250. Combined shipping is always free.

Q: Do you ship internationally?
A: Yes, we ship worldwide from our global fulfillment network.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn and in original packaging.

Q: How do I start a return?
A: Email us at hello@brightideajewels.com with your order number and we'll guide you through the process.

Q: Do you offer exchanges?
A: Yes, exchanges are available for size or style changes within 14 days.

Products

Q: Are your diamonds real?
A: Yes, we use lab-grown diamonds — ethically created with the same brilliance and quality as mined diamonds.

Q: What materials do you use?
A: We use 18K gold, freshwater pearls, and lab-grown diamonds. Each product page lists specific materials.

Q: Is your jewelry hypoallergenic?
A: Yes, all our pieces are made with hypoallergenic materials.

Orders

Q: How can I track my order?
A: Once shipped, you'll receive a tracking number via email.

Q: Can I modify my order?
A: Contact us within 24 hours of placing your order at hello@brightideajewels.com.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Contact

Q: How can I reach you?
A: Email: hello@brightideajewels.com | Instagram: @brightideajewels