Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery for items that are defective, damaged, incorrect or not as described. Because every piece is made to order, we do not accept returns for change of mind.

If your item arrives defective, damaged, or if you receive the wrong item, please contact us at hello@brightideajewels.com as soon as possible after delivery.

Please include your order number and clear photos of the issue. If your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

We do not accept exchanges for change of mind. If your item is defective, damaged, or incorrect, contact us at hello@brightideajewels.com.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a consumer in the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your order, where required by applicable law.

This right may not apply to customized, personalized, made-to-order, engraved, resized, or other products made specifically to your instructions.

For eligible EU returns, please contact us at hello@brightideajewels.com before returning your order.